FAQs
Q: How can I cancel an order?
A: Orders can only be canceled within 24 hours of purchase. If you wish to cancel your order, please contact our customer service team immediately at info@fiorechandelier.com. After this window, we begin processing your order, and cancellations may no longer be possible.
Q: What if I enter the wrong email or address?
A: If you notice an error with your email or shipping address, please contact us as soon as possible at info@fiorechandelier.com. We will do our best to update your details before your order is processed and shipped. Once your order has shipped, we are unable to make changes to the shipping address.
Q: Can I use several discount codes in one order?
A: Unfortunately, only one discount code can be applied per order. If you have multiple codes, we recommend choosing the one that provides the best savings. Please feel free to reach out if you need assistance with selecting the best offer!
Q: How should I prepare when shopping for lighting?
A: When shopping for lighting, it's important to consider the size and layout of your space. Measure the area where the light will be installed, and think about the type of ambiance you want to create. Be sure to check the bulb compatibility, wattage, and style of the fixture to match your decor.
Q: How do I know which power supply to use?
A: To determine the correct power supply, check the voltage specifications of the light fixture (usually indicated in the product details). If you're unsure, please consult a licensed electrician for advice on selecting the appropriate power source based on your home's electrical system.
Q: What is the best way to install my new chandelier or light fixture?
A: We recommend having a licensed electrician install your chandelier for safety and proper function. If you're installing it yourself, make sure to follow the included instructions carefully and ensure that the power is turned off before starting any work.
Q: Does this light fixture require assembly?
A: Yes, some of our light fixtures may require minimal assembly. This typically involves attaching parts like the light's arms, pendants, or shades. Detailed instructions will be included with your order. If you need assistance, feel free to reach out to our customer support team.
If you have any other questions, please contact us：
Email :info@fiorechandelier.com
Tel : +1 (813) 906-8448