Shipping policy

Shipping Policy

1. Shipping Location
All orders are shipped from our warehouse in Fontana, CA.

2. Delivery Area
We currently ship within the United States only, including Hawaii, Alaska, and U.S. overseas territories. We do not ship internationally at this time.

3. Order Processing
All orders are processed within 3–5 business days (excluding weekends and public holidays). You will receive an order confirmation email once your order is placed, and a shipping notification with tracking details once your order has been dispatched.

4. Shipping Options & Estimated Delivery

Shipping Method Cost Estimated Delivery
Standard Shipping Complimentary 7–14 business days

Total delivery time = processing time + shipping time. Transit times do not include weekends or public holidays.

5. Duties & Taxes
All applicable duties and taxes are covered by us. You will not be charged any additional customs or import fees upon delivery.

6. Carriers
We ship via UPS, FedEx, USPS, DHL, or professional freight carriers depending on your order size and location.

7. Order Cancellation

  • Within 24 hours of placing your order: cancellation is free of charge.
  • After 24 hours, if your order has not entered production or been shipped: a cancellation fee of 30% of the order total will be applied to cover material and processing costs.
  • Once shipped: orders cannot be cancelled. However, you may initiate a return upon delivery in accordance with our Return & Refund Policy.

8. Return Address
For approved returns, please ship items to:

FioreChandelier Returns
14928 Washington Dr.
Fontana, CA 92335, USA

Please include your order number inside the package.

9. Questions
If you have any questions about your order or shipment, please contact us:
Email: info@fiorechandelier.com
Phone: +1 (720) 575-4023

Contact Us

Company: FioreChandelier Inc

Address: 10431 Holland Place, Westminster CO 80021, United States

Phone number: +1 (720) 575-4023

Email: info@fiorechandelier.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MST